Phone+ Asks: What was the Most Significant Development — Positive or Negative — in the Competitive Landscape in the Last Decade?

You know I am always going take a crack at surcharges when you ask me this question! Prices have fallen to the point where we have to sell two or three times as much as we did in the past just to make the same amount of money. So, prices fall and surcharges have gone up. But we don’t get paid on surcharges.”

— Bill Leutzinger, President, TelecomMedic

“The most positive development was that most network service providers currently are embracing the indirect channel and providing the support necessary to enable the