Every day, I spend a considerable amount of time talking to people in the telecom industry across the country, including many telecom agents. During those conversations, I make it a point to ask about their business: what’s working, what’s broken, what they are they hearing from their colleagues and more. To be frank, much of the feedback I receive is difficult to hear. After all, many of our clients have also become our friends, and the problems they face are challenging, to say the least.
Stated simply, I think more agents